This is the legal agreement you accept when you book a hire with Timech Hire.
Each hire is governed by the version of these Terms published when your booking was made — a later update does not change the Agreement for an existing booking.
Payments are processed by Stripe and, for pay-on-delivery hires, SumUp. By paying, you also agree to their terms:
Stripe Services Agreement →
SumUp Terms of Service →
Cancel more than 72h before drop-off and we refund 80%. Cancel 72–48h before and we refund 50%. Inside 48h there's no refund. Full details are in the Terms of Hire.
You can reschedule for free any time more than 48h before drop-off. Inside 48h you can still push your end date later yourself — you just can't move the start date or shorten the hire. Full details are in the Terms of Hire.
Finish early? We refund 50% of the daily rate for every complete unused 24-hour day when we collect ahead of schedule.
On hires longer than 7 days, report whole rained-out days and claim back 50% of the daily rate for each — up to half your hire's scheduled days, rounded down. The refund is automatic.
Most hires need no deposit. One can apply if you're a first-time customer booking longer than 7 days, or on any hire longer than 30 days — selecting the Damage Waiver removes it entirely. When a deposit does apply, the exact amount is shown before you pay, and it's returned once the equipment is collected.
For around 10% of your hire cost, the optional Damage Waiver reduces your liability for accidental physical damage to the equipment to a reduced excess, with each item's exact rate shown before you pay. It doesn't cover theft or non-return, transit (including loading and unloading), tyres, tracks, glass or attachments, injury or damage to third parties, misuse or overloading, or a breach of the Terms of Hire. It is not insurance and does not replace your own insurance obligation. The insurance policy provider's terms prevail over the exclusions listed on the website or in the Hire Terms; full insurer policy details can be provided on request.
Delivery and collection are free across all 68 serviced suburbs, from Glen Forrest to Midland — no callout fees.
Every hire arrives with a full tank on our own trailer. Return it as-is when the job's done — we handle the wash-down and the refuel ourselves, with no cleaning or turnaround fees. The one exception is contamination — for example asbestos, chemicals or other hazardous material — which is the customer's responsibility and is charged.
Every machine carries a GPS tracking unit used for location, security and usage monitoring — see our Privacy Policy for how that data is handled.
First-time customers get an automatic discount and a free Damage Waiver at checkout, and ABN holders get an automatic trade discount — no codes needed.